Cancellation & Refund Policy

We reserve the right to cancel an order in case the order request is not acceptable to us. Upon such cancellation, we will give you a full refund. Any such cancellation shall be at the sole discretion of Saktya, and you will have no right to contest the same.

 

The reasons for cancellation could include non-availability of the Product(s), inaccuracy in Product or pricing information, or any suspected fraud or misuse of the payment mechanism adopted by you. Any cancellation will be intimated to you by us via phone or email.

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In the event you desire to cancel any order, such cancellation must be done prior to the dispatch of the Product(s). Once dispatched, we will not accept any cancellation request from your end. Please call us or email us at saktyajewels@gmail.com to notify us about the cancellation.

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If you cancel part of the order, shipping charges will not be refunded.

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If the order is cancelled by us, lost, or undelivered to your preferred location, we will provide you a full refund including shipping charges.

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For all monetary refunds, we reserve the right to choose the mode of refund. The refund payment will be made via online transfer as per our preference within 7 days after confirmation from us.

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Confirmation is subject to quality check and acceptance by us as per policy. The refunded amount will be the net amount paid to us after any applicable discounts or promotions.

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For any further queries regarding cancellations or refunds, please email or contact us at: saktyajewels@gmail.com

Whatsapp- 9849735730/9618030750