Return Policy

At Saktya, we take great pride in the quality and craftsmanship of our jewellery. While we strive to ensure a flawless experience with every order, we do accept returns under specific conditions as outlined below:

1. Eligibility for Return

Returns are accepted only in the case of product damage or defect.
No other reasons, including change of mind, will be entertained for returns.
The return request must be initiated within 3 days of delivery of the product.

2. Mandatory Unboxing Video Requirement

To process any return request, a complete and unedited unboxing video of the package is mandatory.
The video must clearly show the package being opened from the sealed condition, the product in its entirety, and the visible damage or defect.
The video must be emailed to us at saktyajewels@gmail.com within the 3-day return window.

3. Return Approval & Refund Process

Once the video and return request are received, our team will verify the claim and communicate the approval status.
Upon approval, you will be required to return the product in its original packaging, including tags, boxes, and any accessories provided.
The refund will be processed via online transfer as per our discretion within 7 business days after quality check and confirmation from our end.

4. Non-Refundable Charges

Please note: Shipping or delivery charges will not be refunded if Cash On Delivery (COD) was opted during payment checkout.
Only the product price paid by you (excluding discounts or promotions, if applicable) will be refunded.

5. Important Conditions

Products returned without a valid unboxing video or outside the 3-day window will not be accepted.
Products must be returned unused, unworn, and in original condition.
Saktya reserves the right to refuse any return that does not comply with the above conditions.

For any further assistance or clarification regarding returns, please email us at saktyajewels@gmail.com or

Phone- 9849735730/9618030750, Whatsapp: 6301122504