Return Policy
At Saktya, we take great pride in the quality and craftsmanship of our jewellery. While we strive to ensure a flawless experience with every order, we do accept returns under specific conditions as outlined below:
1. Eligibility for Return
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Returns are accepted only in the case of product damage or defect.
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No other reasons, including change of mind, will be entertained for returns.
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The return request must be initiated within 3 days of delivery of the product.
2. Mandatory Unboxing Video Requirement
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To process any return request, a complete and unedited unboxing video of the package is mandatory.
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The video must clearly show the package being opened from the sealed condition, the product in its entirety, and the visible damage or defect.
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The video must be emailed to us at saktyajewels@gmail.com within the 3-day return window.
3. Return Approval & Refund Process
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Once the video and return request are received, our team will verify the claim and communicate the approval status.
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Upon approval, you will be required to return the product in its original packaging, including tags, boxes, and any accessories provided.
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The refund will be processed via online transfer as per our discretion within 7 business days after quality check and confirmation from our end.
4. Non-Refundable Charges
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Please note: Shipping or delivery charges will not be refunded if Cash On Delivery (COD) was opted during payment checkout.
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Only the product price paid by you (excluding discounts or promotions, if applicable) will be refunded.
5. Important Conditions
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Products returned without a valid unboxing video or outside the 3-day window will not be accepted.
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Products must be returned unused, unworn, and in original condition.
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Saktya reserves the right to refuse any return that does not comply with the above conditions.
For any further assistance or clarification regarding returns, please email us at saktyajewels@gmail.com or
Phone- 9849735730/9618030750, Whatsapp: 6301122504
